FAQ

Using your diffuser

How do I set up my diffuser?
Unscrew the cap and remove the seal, replace the cap, and place the reeds in the oil. Allow up to 48 hours for the fragrance to fill the room.

How do I make the scent stronger or softer?
For a stronger scent, use all the reeds and flip them every few days. For a softer scent, use fewer reeds. Flipping more often also strengthens the scent but uses the oil faster.

How long will my diffuser last?
Around 8–20 weeks, depending on the room’s temperature, airflow and how often you flip the reeds.

Where should I place it?
On a stable, flat surface in a room where air circulates gently, such as a hallway or living room. Keep it away from direct sunlight, radiators and open windows, which make the oil evaporate faster.

Why can’t I smell it any more?
Noses adjust to a familiar scent over time, so it may be stronger than you think; ask a visitor. Otherwise, flip the reeds, as they can become clogged. If that doesn’t help, it may be time for new reeds or a refill.

Refills and reeds

Can I refill my diffuser?
Yes. Our 100ml refills come in every scent. Remove the reeds, top up the bottle with the refill, and add fresh reeds.

Should I replace the reeds when I refill?
Yes. Used reeds become clogged and won’t carry the new oil as well, and mixing scents can muddy the fragrance. Replacement reeds are available here.

Can I switch to a different scent?
Yes, but rinse the empty bottle and use new reeds so the scents don’t mix.

Ingredients and safety

What are your diffusers made from?
Our diffusers are handcrafted in small batches in South West London, using a vegan, non-GMO base.

Is the oil safe on furniture?
No. The oil can mark or stain wood, paint, fabric and plastic. Place your diffuser on a coaster or tray, and handle the reeds carefully when flipping them.

Is it safe around children and pets?
Keep diffusers out of reach of children and pets, and somewhere they can’t be knocked over. The oil should not be swallowed or touch the skin or eyes. Some fragrance ingredients can be harmful to pets, cats in particular, so if you’re unsure, ask your vet. Full safety information is on the label.

Orders and gifts

How much is delivery? £3.95 standard tracked delivery, free on orders over £50.

Can I return a diffuser? See our Delivery & Returns page.

Do you offer gift wrapping or gift messages? Not yet.